• Barefoot begins with BÄR.

  • Freedom pioneers

  • Original since 1982.

  • Service & Help

Barefoot begins with BÄR.

Freedom pioneers

Original since 1982.

BÄR Customer Service

Personal advice and excellent service—we’re here for you

BÄR Customer Service
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We address your wishes and needs with intensive, personal advice. You will always receive valuable tips and information from our experts. Whether you have questions about size and fit, fashion and design aspects, special requirements, or your order: Please contact us!

Your satisfaction is our daily motivation. With warmth and passion for our products, we are happy to inspire you anew every day. 

At BÄR, your foot is the measure of the shoe!

Our toes are important sensors that provide the body with balance and stability. In everyday life, they are often given too little attention, which can impair natural movement. That is why detailed advice about your purchase is essential, as we want to ensure that you experience the all-around quality of our company. 

To learn about the fit and size in advance and discover all BÄR principles, we have compiled all the important information for you. Here you will find information about shoe width and fit, the feel of wearing BÄR shoes, and a size guide that you can read before purchasing your shoes. This will hopefully clarify any minor questions or concerns. Click the following button to access purchase and fit advice.

Vier grüne Schuh-Symbole zeigen Schritte der Schuhreinigung: Schmutzentfernung, Waschmittel, Spülen und Glanz.

Types of leather and care

Our diverse range of leathers makes the BÄR collection unique, but sometimes it can also present a real challenge. From suede and nappa leather to mouflon and yak leather, everything is represented. When shopping in our online store or in person, it can therefore be difficult to recognize the differences and benefits of each type of leather.

You can learn about the properties of the leather and how best to care for your shoes through a personal or telephone consultation. We are happy to help you extend the life of your shoes by several years through proper care. This will help preserve the leather’s structure and properties for a long time. You can find the right shoe care for every material at the following link:

  • Order and Returns

    To help you with your order, return, or payment, please feel free to contact us using one of the options below. We can access your order details and provide you with accurate information about your order and delivery. To answer some questions in advance, we have put together an FAQ covering the most important questions about the ordering process.

Contact

You can reach us in person, by phone, or in writing via our service hotline:
Mon–Fri, 8:00 a.m.–6:00 p.m. 

Service number: 0800 51 65 65 56 (toll-free)
Email: kundenbetreuung@baer-schuhe.de
 
Our trained staff are available to answer your questions or receive your suggestions. Our chat provides an easy way to send us a message, which we will answer as quickly as possible. You can find this chat under the green “Help” or “Chat” button at the bottom right of our website. Our experts will be happy to assist you with any questions or concerns. 
We look forward to hearing from you!

Your satisfaction is our daily motivation

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